01/27/2023 by ARCFE U.S.

Source: @USCIS on Twitter

On Friday January 27th, 2023, the United States Citizenship and Immigration Services (USCIS) published its FY 2023-2026 Strategic Plan, highlighting the agency’s three main goals including (1) Strengthen the U.S. Legal Immigration System, (2) Invest in the workforce, and (3) Promote Effective and Efficient Management and Stewardship.


“At its core, USCIS has the responsibility to deliver decisions about immigration service requests to individuals while ensuring the security of our nation. The work of USCIS employees makes the possibility of the American Dream a reality for immigrants, the communities and economies they join, and the nation as a whole. USCIS’ new mission statement affirms our commitment to an accessible and humane immigration system:

USCIS upholds America’s promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve.

Our new strategic plan will be our roadmap to realize our own promise as an agency of transparency and responsiveness – an agency that upholds the legal immigration system, supports, and engages its employees, and fosters collaboration to deliver high-quality results. While USCIS has made strides in reducing undue barriers to immigration benefits and services, we have much more to do achieve a modern, fair, and effective immigration system.

As we look toward the future, my commitment to you and the agency is steadfast: USCIS will continue to serve the public with respect and fairness and lead with integrity to reflect America’s promise as a nation of welcome and possibility – today and for generations to come.”


When USCIS released their new mission statement last year, the agency’s Director, Ur M. Jaddou, also laid out 5 priorities: (1) Strengthen USCIS Fiscal Health and Management, (2) Increase Hiring and Improve Employee Morale, (3) Promote Efficiency in USCIS Adjudications, (4) Deliver on USCIS’ Humanitarian Mission, and (5) Strengthen Public Engagement and Improve Customer Service.

All five priorities were successful with many achievements in FY 2022, including welcoming over 1 million new U.S. citizens.


Goal 1: Strengthen the U.S. Legal Immigration System

》 Ensure that immigration policies, regulations, strategies, processes, and communications support a strong legal immigration system with integrity and promote integration, inclusion, and citizenship.

Goal 2: Invest in USCIS Workforce

》 Attract, recruit, train, and retain a diverse, flexible, and resilient workforce that drives high-quality organizational performance.

Goal 3: Promote Effective and Efficient Management and Stewardship

》 Enhance organizational capability for efficient and effective use, management, and sharing of resources entrusted to the agency, and to evaluate balance competing demands and priorities to serve the agency’s mission.


》 Reduce the net pending caseload and processing times to a reasonable and sustainable level, improve the efficiency of casework processes, strengthen partnerships to inform process improvement and equity and fairness in adjudication, enhance information delivery and the experience of those USCIS serve, and provide sufficient resources for staffing, information technology (IT), and infrastructure for high-quality performance.

》 USCIS will increase staffing levels of adjudication and support functions in accordance with funded positions. The onboarding and training of new staff focused on adjudication work will increase capacity to process applications and decrease pending workloads and processing times.


USCIS will establish secure online accounts as the customer’s centralized channel for interacting with USCIS about their case, regardless of whether they file via paper or electronically. All online accountholders will be able to receive and respond to Requests for Evidence (RFE) and comparable requests electronically, including uploading supporting documents, receiving electronic case status notifications, opting out of postal mail notifications, and ultimately filing online. Accountholders will aso be able to view personalized processing times ensuring an understanding of timelines.

Read the full Strategic Plan here: https://www.uscis.gov/sites/default/files/document/reports/StrategicPlanFY23.pdf

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